RETURNS
You can return any unworn and unused items to us within 14 days of the item being delivered to you or available for collection and we'll give you a full refund by way of the original payment method.
Please be advised that you will not receive a refund for your original shipping costs as this pays for couriers to collect your parcel and deliver this to you.
We aim to refund you within 14 days of having received the returned item.
Please note, we don't accept returns for unwanted items after 28 days from delivery. If you try to make a return, we will have to send it back to the delivery address from your original order and ask you to cover the delivery costs.
All items will be refunded at the price they were purchased for.
If your query is regarding returns, please be advised that our returns team are working as fast as they can to process all returns that have arrived back with us. Please track your return to see when this has arrived back at our warehouse. Normally our returns can take up to 21 working days from the date we receive the item back at our warehouse. We apologise for any inconvenience caused and appreciate your patience during this time. If you have tracked your return and it has been received by us please rest assured it will be processed and you will receive an email to confirm this, however currently we cannot confirm when exactly when this will be. We are working as fast as we can with the small team that we have and do, once again apologies for the delay you are currently experiencing. We ask for your kind patience at this difficult time.
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* Please note Beauty items, Underwear, Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons.
*Please note: Refunds on sale items will not be accepted.
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We do not offer exchanges.
HOW TO RETURN YOUR ITEM
if you wish to arrange your return, please return to the below address with your original invoice enclosed:
The House of Boujee
UNIT 4, GLOBE SQUARE INDUSTRIAL ESTATE,
GLOBE LANE
DUKINFIELD
SK16 4RF
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The House of Boujee cannot be held responsible for the loss of your return.
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RETURN CONDITIONS:
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition with original packaging, this includes shoeboxes. All goods will be inspected upon return. Any unwanted items must be returned to thob in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be exchanged or refunded. The goods are your responsibility until they reach thob, so please make sure any returns are securely packaged and cannot get damaged on their way back to us. Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
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Please note if you place an order for collection and you do not collect your order within 14 days, we will be happy to continue holding the order for you to collect or we can dispatch your order to you at your own cost. However if you no longer wish to collect your order after the 14 day period, your order will no longer be eligible for a refund.
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We cannot issue a refund until we have received your item, so we recommend using tracked delivery services. We are not responsible for any items that are returned to us by mistake.
Postage costs are non-refundable. Please note: if there is a problem with your order and we request you to return the item to us you will be issued with a pre-paid returns label to send the item back to us. If you choose to pay for the return without using our returns label the cost of this will not be refunded to you.
RETURNING FAULTED ITEMS
We’re really sorry if you’ve received a faulty item.
Please note you must inform us of the item fault prior to sending a faulted item back, as we do not refund items without being informed of the faults before we receive them. Please note we do not accept items that have been worn, washed or used for a full refund. All refunds are offered at the discretion of The house of boujee. The house of boujee reserves the right to refuse the refund of any item we suspect has been washed, worn or used.
IF YOU RECEIVE A FAULTED ITEM:
On the rare occasion that you receive a faulted item, please ensure that you contact us prior to sending the item back. Should we deem the item faulty, you will be issued with a pre-paid returns label to send the item back to us. If you choose to pay for the return without using our returns label the cost of this will not be refunded to you, We cannot refund faulted item which we have not been informed about prior to receiving the returns. THOB also reserves the right to refuse to refund a faulted item if we suspect foul play or tampering. We reserve the right not to refund the item if we have not been informed of any faults prior to receiving the item. Please note,, once the fault has been reported and we have agreed the return of your item, you have 14 days from this point to return the item to us, anything returned after this time, will not be accepted.
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Please do not contact the email address or mobile phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.