F&Q's

​

I haven't received a confirmation email?
Please allow up to 24 hours for your confirmation email to be received and check your junk/spam mail as it may appear there. It may be the case that your order has failed in which case a confirmation email would not have been sent. We would advise checking your recent bank transactions to confirm.

Can I amend my order?
Please check all information, products and sizes are correct before placing an order as it is not always possible to make amendments. If you identify any errors with your order, please get in touch with us via email at sales@thehouseofboujee.co.uk or via our social channels. Please note it may take up to 48 hours for a response, in which case your order may have already been dispatched.  It is the customer’s responsibility to ensure all information provided at the checkout is accurate therefore DLSB cannot be held responsible for any errors made.

When will my order be dispatched?
We take pride in providing the best service for our customers. We always aim to have your order processed, dispatched and in your hands as quickly as possible.  We aim to dispatch standard deliveries within 3-5 working days from the date the order was placed. However, this may be longer during busier periods and during promotions. 

How can I pay for my order?
We accept all major credit/debit cards, Paypal and Apple Pay.

Where is my order?
Once your order has been placed and processed you should receive a dispatch email from us and confirmation of receipt from the chosen courier which will include tracking information. You can follow its journey by visiting the courier’s website and inputting the tracking information provided. If you have not received an email and would like to know your tracking information, please send us a message with your order number, full name and address.
 

If due to a technical error, an item sale price is incorrectly listed as £0.00 or otherwise on our website, and a customer order is placed, The house of boujee is under no obligation to honour the order, under the Sale of Goods Act.

​

In accordance with these terms and conditions, The House of Boujee can offer the item at the correct price or reject the incorrectly placed order and withdraw the product from sale.

​

The House of Boujee reserves the right to pursue these incorrectly placed orders and take action as stated above, in accordance with the Sale of Goods Act.

Why has my order not arrived?
If your order has failed to arrive within the specified time frame please complete the steps below to help us with our investigation.

• Check the shipping details entered were correct.

• Look out for a delivery note from your chosen courier regarding the location and status of your delivery.

• Check the status of your delivery via the tracking information provided.

If you have still not located your delivery and 7 working days or more has passed, please get in touch at sales@thehouseofboujee.co.uk.

How do I find my order number?
Your order number will be included in your order confirmation email.
 

DELIVERY

​

Do you offer next working day delivery?

We do not currently offer Next Day Delivery on orders.

​

Do you offer free delivery?

We do not currently offer Free Delivery on orders.

​

How long does delivery take?

Please allow 3-5 working days for Standard Delivery. Next Day delivery should arrive the following working day if ordered before 3pm.

​

Do you ship worldwide?

Yes, we ship internationally.

​

Who will deliver my order?

Our parcels are delivered with Royal Mail.

​

What if I won't be in when my order is due to be delivered?

If you aren't in when delivery is attempted, the courier service will leave a card to let you know where your parcel is. It may be left with a neighbour or taken to your local sorting office where you can pick up your order or choose for it to be redelivered. If you do not receive a card, please check your shipping confirmation email for tracking information - a service that is provided to you by all our courier services. 

​

RETURNS

​

How do I return an item?

Instructions on how to return your order and our returns policy can be found inside your package - Until your return has returned to our premises, the customer accepts full responsibility for said return. 

​

Do you offer free returns?

Unfortunately, we do not offer free returns. 

​

When will my refund be processed?

Processing returns normally take up to 21 working days from the date the return has reached our warehouse. We apologise for any inconvenience caused and appreciate your patience during this time.

​

How long do I have to return an item?

You can return an item for a refund within 28 days of receipt of your order. Returns outside of this time will not be accepted. This applies to all customers, and unfortunately this cannot be waived.

 

My tracking shows you have received my return, why haven't I received a refund yet?

When we receive your return, it goes into a queue awaiting processing. We aim to process all returns within 21 working days. Should you have any concerns about the status of your return after the specified time frame, get in touch at sales@thehouseofboujee.co.uk.

Can I change the method refund monies is received? 
The refund process is automatic therefore we are unable to change the  payment method in which you receive monies. 

PRODUCTS

​

I want to purchase an item that is out of stock, when will this be restocked?

If you would like to purchase something that is out of stock, please select the notify me button. You will receive an email as soon as the item is restocked. Please note sale items are less likely to be restocked but may be returned by a customer. We also recommend following us on our social media accounts for up-to-date restock alerts.

​

How do your clothes fit?

Each garment may have a different fit, so we add the sizing information within the products description. If you require any measurements please contact the Customer Care team at sales@thehouseofboujee.co.uk.

​

How do I get in touch with customer service?

You can contact us via:​

• Facebook - The House of Boujee

• Instagram - @thehouseofboujee.co.uk

• Contact Us page

Please be sure to include your six digit order number when contact us.

Please note we do not respond to emails that are sent to the email address included on your confirmation email (thehouseofboujeemcr@gmail.com) please use the above channels of communication. 
 

Do you have a shop?

Yes we have a location based in Ashton U Lyne. 

​

Why haven't I received a reply to a message I have sent?

We aim to reply to all queries within 48 hours. This may be longer during busy periods. Please note our office hours are Monday through Friday, 8am to 4pm.

​

Why can't I place an order?

We are sorry to hear you are having difficulties trying to place an order. If you are having trouble using our website, please try to refresh the page or exit and reload the website.

​

If you are having issues with payment, please ensure that you are entering your correct details and that your billing address matches the payment details. If you have further trouble, please get in touch and we will do our best to assist.

​

Do you have any social media accounts?

You can reach us via social media at the following:

• Facebook - The House of Boujee

• Instagram - @thehouseofboujee.co.uk

• ​

How do I use my store credit?

You will be issued a gift card to the registered email address. To redeem you must enter the gift card number in ‘gift card/voucher’ option of the payment method section. Please note all gift cards are subject to a 6 month expiry period.

​

When are you open?

Our office hours are Monday through Friday, 8am to 4pm. We are closed weekends and all UK public bank holidays.