DELIVERY
PLEASE ENSURE THE CORRECT SHIPPING ADDRESS IS INPUT WHEN ORDERING.
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Please note successful deliveries are heavily reliant on customers inputting their correct shipping address information. The House of Boujee cannot be held responsible for missing orders due to the submission of incorrect addresses.
Please double-check the address you are entering, and ensure the autofill feature on your browser does not input any incorrect details. If paying with PayPal, Google Pay, Shop Pay or Apple Pay, please ensure after log-in that the address matches the desired shipping address, as this can effect shipping.
DELIVERY INFORMATION
All UK deliveries are dispatched Monday to Friday between 8:00 to 16:00, this excludes Bank Holidays and weekends. We do not deliver on weekends unless the Saturday option has been selected, however please note this service is not guaranteed.
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It is the customer’s responsibility to ensure all information provided at the checkout is accurate. The house of Boujee cannot be held responsible for any errors made, this includes incorrect postcodes, missing door numbers and/or street names. Our delivery system relies on all information to be input at the checkout to allow us to deliver your order within the specified timescales. The house of Boujee or the chosen courier service will not be held responsible for missing or late deliveries due to incorrect or missing information and will not be liable to reimburse any costs associated.
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A signature may be required upon delivery, and most deliveries will be attempted twice. This may differ should there be any issues with your delivery. If you are not available to accept delivery the courier will leave a calling card and/or send a notification via SMS or email to advise that delivery has been attempted (please follow the instructions on the calling card, SMS or email). Please note that the courier may also leave your parcel with a neighbour. If the parcel is not successfully delivered to you the parcel will be returned to us. Please note that if you specify delivery instructions to be followed if you are out, this could be to leave with a neighbour or a safe place on your property where your parcel can be left - this is at your own risk. The house of Boujee cannot be held responsible for the loss of your parcel.
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You will be issued with tracking information from your chosen service and can keep up to date with the status of your delivery by visiting the relevant site and entering the tracking information provided. Should you miss your delivery it will be return to us. Additional postage charges may apply for re-deliveries.
During busy periods deliveries may take longer. If you have not received your order within 10 working days from the date you have ordered, please contact Customer Care by email at sales@ThehouseofBoujee.co.uk.
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DELIVERY OPTIONS
Here at The house of Boujee we take pride in providing the best service for our customers. We always aim to have your order processed, dispatched and in your hands as quickly as possible. We aim to dispatch standard deliveries within 3 - 5 working days from the date the order was placed. However, this may be longer during busier periods and during promotions.
NEXT DAY DELIVERY - TRACKED 24
We now also offer Next Day Delivery! For orders placed before 12pm will be despatched the same day. any orders placed after 12pm will not be despatched until the following working day. Please note if you order after 12pm on Friday, your order will not be despatched until Monday. We send all our Next Day options via Royal Mail Tracked 24. Royal Mail will aim to deliver your order the next working day, however, this can not be guaranteed at all times. Please note, should your order not arrive the next working day, as this is not a 100% guaranteed service, we will not refund the total cost of the shipping.
Please note, as Saturday is not classed as a working day with royal mail, orders placed after 12pm on thursday are not scheduled to be delivered until the Monday after the weekend. There is a possibility that your order may arrive on the Saturday however this is not guaranteed.
INTERNATIONAL DELIVERY (DUTY & VAT)
All deliveries to the destinations outside the EU are subject to import duties and taxes, which are levied by the importing country at the time of delivery in your country. You will be liable for applicable duties, fees and additional charges from customs. The house of Boujee will not be held responsible to cover these charges.
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You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.
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You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law;.
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If you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.
The price displayed for goods/services remains the same for all customers regardless of the country of delivery
POSTAGE
Once your order has been dispatched, you will be notified from both The house of Boujee and the courier by email or SMS with relevant tracking information. If you fail to receive correspondence from The house of Boujee/ the chosen courier and have not received your order within 10 working days please contact us at sales@ThehouseofBoujee.co.uk.
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Postage promotions available on our website are applicable for mainland UK customers only. Northern Ireland, Scottish Highlands, Isle of Scilly, Isle of Man and all EU and Non-EU Countries are excluded from this in their entirety.
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For any queries regarding your return/exchange please email us at sales@ThehouseofBoujee.co.uk. Please see our terms and conditions for further applicable information.
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DOMESTIC DELIVERY
United Kingdom
Standard Delivery £3.95 - Get free delivery on orders over £100!
Republic of Ireland
Standard Delivery £8.00
Sent via Royal Mail Tracked & local courier AN Post
Get your items delivered within 3 working days
A signature is required upon delivery.
International
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Rest of the World
Within Europe and other worldwide locations (e.g. Brazil, United Arab Emirates, Canada) we offer a flat cost shipping of £15.00 for a tracked and insured service which takes 7-10 working days to receive from the date of dispatch. A signature is required upon delivery. Please note Royal Mail and local couriers are used for this delivery option.
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